To edit an alert rule, follow these steps.

1. Click Menu > Analytics > Analytics Workspace.
2. In the Default section, search for Alert Rules and then click the view name to open it.
3. In the Alert Rules workspace, select the alert rule that you want to edit. The Configure Alert Rule page appears.
4. In the Configure  Alert Rule screen, make the required changes.
   
   Note: Alert rules, based on conditions for single conversation metrics or user presence status duration, trigger at the moment any conversation or specific agent meets the preset condition. You can set only one condition for an alert rule, so you do not see Add Condition or Add Condition Set options.
5. Click Save.

For more information about agents, queues, and presence metrics, see Real time agent, queue, and presence metrics.