Desktop app overview

AI-generated summary

Genesys Cloud desktop app provides dedicated application functionality to run Genesys Cloud as a stand-alone program on Windows and Mac. Key capabilities include starting Genesys Cloud automatically on startup, running in silent background mode to receive chats and notifications, and automatically updating to the latest version. Users can download and install the app, log in to their Genesys Cloud account, and configure settings like silent running and auto-start on Windows and Mac. The app keeps Genesys Cloud separate from browser windows to enable focused communication and avoid missing interactions.

PrerequisitesClick to expand

The Genesys Cloud desktop app is available for Windows and Mac:

Use a dedicated application. Run Genesys Cloud as a stand-alone program, and keep it separate from your browser windows and tabs.
Start Genesys Cloud automatically. Automatically open Genesys Cloud when your computer starts up, and avoid missing important communications.
Run in silent mode. Close the window but continue to run Genesys Cloud in the background, allowing you to continue receiving chats and notifications.
Update automatically. The desktop app notifies you when a newer version is available and prompts you to refresh or install it.

For more information, see About apps.

Download the installer for your operating system:

Windows

Download Genesys Cloud Desktop for Windows

Mac

Download Genesys Cloud Desktop for Mac

To install, double-click the installer, and follow the prompts.

Note: If the organization’s security policies require it, the administrator can prevent users from installing and updating the desktop app. Instead the administrator can push out the desktop app install and updates to users on specified days and times using a third-party software deployment tool. For more information, see

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Desktop app overview

Download the installer for your operating system:

Windows

Mac

Log in to Genesys Cloud

Configure desktop app settings

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