Create a script component template

AI-generated summary

Genesys Cloud allows users to create reusable script component templates within the script editor. Users with Scripter > Script > All permissions can save selected components like buttons, text boxes, and input fields as templates for future use. The platform supports both full script templates and component templates, with the latter focusing on reusable page elements. To create a template, users navigate to Menu > Digital and Telephony > Interaction Assets > Scripts, open a script, select components, click Create Component Template in the properties panel, provide a name and description, and save. The created template becomes available in the Component Template list within the script editor toolbar.

PrerequisitesClick to expand

While editing a script, you can select components, such as buttons, text boxes, and input fields, to save as a template. Later, you can reuse them in other scripts.

The script editor supports two types of templates. Script templates are entire scripts that are packaged for reuse. Component templates are parts of a page that you can reuse in other scripts.

Click Menu > Digital and Telephony > Interaction Assets > Scripts.
Click the name of a script to open it in script editor.
Select a component or a container of components.
Click Create Component Template in the component properties panel.
When prompted, fill in the Name and Description boxes.
Click Create. The new template appears in the Component Template list in the script editor toolbar.

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Create a script component template

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