Create draft intents from a completed intent miner
AI-generated summary
Genesys Cloud enables users to create and manage draft intents from completed intent mining sessions by extracting intents and utterances from conversation transcripts. After a mining session completes, users review results displaying derived intents and their percentage of total conversations, then select specific utterances from the Mined Intents column to import into the bot. Selected utterances are added to the Draft Intents area either as new intents or merged into existing intents using the Add New Draft Intent function.
Within the Draft Intents area, users can expand intents to edit names (typically auto-formatted in verb + noun structure), remove entire intents or individual utterances, and save changes. The system supports batch saving to comply with Platform API request.bytes.max limits for large intent volumes. Draft intents can be exported as CSV files containing intents and utterances across two columns, or directly imported into Genesys Dialog Engine Bot Flows for bot development. A Clear Draft Area function allows users to reset the draft intents section when needed.
Draft intents and utterances can be imported directly into Architect for use with Genesys Dialog Engine Bot Flow, enabling integration with both native bot flows and third-party bots. Users can edit draft intent names by expanding each intent and selecting the Edit option, and can delete individual intents or specific utterances using the Delete function. All changes to draft intents must be saved through the Save button, with export and save functionality operating within global request size limits managed through the Developer Center. Large intent volumes may require batch processing due to load balancing constraints. Additional documentation is available for Intent Miner , bot configuration, Architect workflows, and Genesys Dialog Engine and Digital Bot Flow implementations
After you add a new intents and utterances mining session and the mining completes, click it to review the results.
The results show the intents that the intent miner derived from the conversation transcripts, and the percentage of total conversations within that customer intent.
To view the associated utterances, click an intent in the Mined Intents column. You can select the utterances that you want to import to your bot, and then view the list in the Draft Intents column.
Note: Saving and exporting draft intents is subject to the request.bytes.max Platform API limits. When you save a large number of intents at the same time, consider saving them in batches. This limitation alleviates load balancing constraints.
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Note: To clear the draft intents, click the Clear Draft Area icon located next to Draft Intents: In the Reset Draft dialog box, click Reset.
Click the information button next to the intent miner name to view details about the miner.
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To choose utterances for each intent that you want to add to the bot, perform these steps:
In the Mined Intents column, click the appropriate intent. The intent’s utterances appear in the middle column.
Select each utterance that you want to add to the bot.
To add the utterances to an existing intent, follow these steps:
Click Add New Draft Intent.
From the list that appears, select the existing intent.
Click Add. The utterances for the selected intent move to the Draft Intents area.
To add the utterances to a new intent, follow these steps:
Click Add New Draft Intent. The Add New Draft Intent dialog box opens.
(Optional) Rename the intent.
Click Add. The utterances for the selected intent move to the Draft Intents area.
To merge utterances from another mined intent to the draft intent, repeat steps 1–3 for each mined intent that contains the additional utterances.
Repeat steps 1–5 for each new draft intent that you want to add.
In the Draft Intents area, click to expand each intent.
(Optional) To modify the draft intent name, click Edit .
Note: The intent miner typically sets intents in a verb + noun form automatically.
(Optional) To remove the entire draft intent, click Delete .
(Optional) To remove any utterances from the draft intent, click Delete .
To save changes to the Draft Intents section, click Save .
Now, you can export the draft intents as a .csv file. You can also import these draft intents and utterances in Genesys Dialog Engine Bot Flows to build intents. For more information, see Import mined intents into a Genesys Dialog Engine Bot Flow.
Export the draft intent
You can export draft mined intents into CSV format. After you download the draft intents, you can import them into a third-party bot.
Note: Saving and exporting draft intents is subject to the global request size limit, which can be found in the Developer Center. You may need to save large numbers of intents in batches. This limitation is due to load balancing constraints.
From the Intent Miner Export list, choose CSV. When you export, the .csv file includes intents and utterances in two columns.