Co-browse for Messenger requirements

AI-generated summary

Genesys Cloud's Co-browse for Messenger enables real-time screen sharing between customers and agents across desktop and mobile operating systems (Mac OS, Windows, iOS, Android) using supported web browsers. The feature does not mirror video, Flash content, or most advertisements due to security vulnerabilities. Organizations must whitelist region-specific Genesys Cloud URLs in their Content Security Policy (CSP) to enable connectivity; failure to do so prevents co-browse from functioning. Rendering issues may occur when CSS files are not publicly accessible or when CSS and image files exceed 3MB individually. Agents must meet standard Genesys Cloud requirements, while customers require only a supported web browser to share their webpage view. Genesys recommends using the most recent browser versions, as older and pre-release versions may lack proper support. Co-browse browser compatibility aligns with Genesys Messenger's supported browser list.

Website requirements

Co-browse does not mirror the following types of content to viewers:

Video
Flash

Co-browse also does not mirror most ads because of potential security vulnerabilities.

Ensure your website’s Content Security Policy (CSP) has the Genesys Cloud URLs specific to the region of your organization in the allowlist. Co-browse cannot connect if the necessary URLs are not in the allowlist.

Note: Rendering issues may occur in the following scenarios:

CSS files are not publicly accessible. For example, if your customer wants to use co-browse after a member login or within an intranet, these files must be public.
CSS files and images exceed 3MB per file.

Agent requirements

Agent requirements are the same as the overall Genesys Cloud requirements.

Sharer requirements

Customers need a web browser to share their view of a webpage with agents. Customers can use any of the listed browsers for any of the listed operating systems.

Genesys recommends that you use the most recently released version of the listed systems. Older versions and pre-release versions may not be supported.

Operating systems

Any desktop or mobile operating system that can install a supported web browser, such as:

Mac OS
Windows
iOS
Android

Web browsers

See the list of Supported Browsers for Genesys Messenger. Co-browse for Messenger is supported for the same set of web and mobile web browsers.

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Website requirements

Co-browse does not mirror the following types of content to viewers:

Video

Flash

Co-browse also does not mirror most ads because of potential security vulnerabilities.

Ensure your website’s has the Genesys Cloud URLs specific to the region of your organization in the allowlist. Co-browse cannot connect if the necessary URLs are not in the allowlist.

Note: Rendering issues may occur in the following scenarios:

CSS files are not publicly accessible. For example, if your customer wants to use co-browse after a member login or within an intranet, these files must be public.
CSS files and images exceed 3MB per file.

Sharer requirements

Customers need a web browser to share their view of a webpage with agents. Customers can use any of the listed browsers for any of the listed operating systems.

Genesys recommends that you use the most recently released version of the listed systems. Older versions and pre-release versions may not be supported.

Operating systems

Any desktop or mobile operating system that can install a supported web browser, such as:

Mac OS

Windows

iOS

Android

Web browsers

See the list of . Co-browse for Messenger is supported for the same set of web and mobile web browsers.

Co-browse for Messenger requirements

Website requirements

Agent requirements

Sharer requirements

Operating systems

Web browsers

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Co-browse for Messenger requirements

Website requirements

Agent requirements

Sharer requirements

Operating systems

Web browsers

[NEXT] Was this article helpful?