About voicemail

AI-generated summary

Genesys Cloud voicemail allows callers to leave messages when users aren't available. Users can manage their voicemail box options, listen to, forward, download, add notes to, and delete messages. Admins can customize voicemail settings like PIN requirements, maximum length, notifications, transcription, remote access, and not available behavior. Key capabilities include voicemail transcription, adding notes, remote access, custom unavailable greetings, and analytics.

Genesys Cloud voicemail allows callers to leave you messages when you aren’t available.

Manage your voicemail box

Manage options for your voicemail box.

Manage your voicemail

Listen to, forward, and download your voicemails; add notes to them.

Use the telephone user interface

The telephone user interface gives you another way to access your voicemail.

About the telephone user interface

Manage voicemail for your organization

Customize voicemail settings for your organization.

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