Platform

External Contacts Scanning API

Developers can now easily retrieve external contacts entities (contacts, organizations, notes, and relationships) using the new External Contacts Scanning API. For more information, see Scan endpoint overview in the Developer Center. 

Deprecations

Skype for Business integration deprecation

Microsoft has announced the End of Life date for Skype for Business on July 31, 2021. As a result, we expect that the Skype for Business integration will not function after July 31, 2021. Genesys will continue to support the Skype for Business integration until July 31, 2021. If Microsoft delays the End of Life for Skype for Business, Genesys will continue support for the Skype for Business integration through that time. For more information, see Deprecation: Skype for Business integration.