Genesys Cloud provides an Activity app component within its App Package that administrators can embed in external environments to create an integrated activity tab for agents. This embedded tab consolidates access to essential agent information including profile data, mini-schedule, coaching appointments, scorecard summaries, evaluation summaries, personal bests, assigned learning modules, leaderboards, and full schedule views, eliminating the need for agents to switch between Genesys Cloud and external corporate systems. The Activity app requires specific licensing (Genesys Cloud CX 1 WEM Add-on II or higher), configured Home access through the Embeddable Framework, and appropriate agent permissions across gamification, workforce management, coaching, learning, quality, and agent sign-off UI modules. The feature is designed exclusively for Embeddable Framework users; organizations using CRM systems with Genesys Cloud but without the Embeddable Framework should continue using their CRM system and full Genesys Cloud client separately. The embedded activity tab enables agents to monitor performance metrics and engagement data within their native work environment, allowing them to examine performance without manual context switching between systems. This integration provides agents with immediate access to their profile details, mini-schedule , coaching appointments, scorecard and evaluation summaries, personal bests, assigned learning modules, leaderboards, and complete schedule information. Genesys Cloud incorporates a feedback collection mechanism integrated into its documentation system, allowing users to rate article helpfulness and submit detailed feedback through structured forms. The feedback interface captures user role information and categorizes responses into two primary types: issues with content accuracy, completeness, outdatedness, or findability, and positive feedback regarding task completion, clarity, and organization. Users must acknowledge the Genesys Cloud privacy policy before submitting feedback. The system includes suggested related articles covering gamification features, home , scorecard insights, WEM activity view integration with Salesforce, and CX Cloud collaboration between Genesys and Salesforce, enabling users to access additional relevant documentation resources