View assigned evaluations

AI-generated summary

Genesys Cloud enables quality administrators to view assigned evaluations in the quality evaluator dashboard or inbox. Specific capabilities include viewing evaluations ready for scoring in the inbox, indicated by "Score Evaluation" titles, and opening evaluations from the dashboard to access interaction details and complete scoring. The platform provides visibility into assigned evaluations so quality evaluators can easily access and evaluate interactions.

PrerequisitesClick to expand

You can view assigned evaluations in your inbox or in the quality evaluator dashboard.

Note: Dates and times in quality management views do not currently appear in the standard format for the Arabic dialect. On a future date, Genesys Cloud will amend this limitation.

View assigned evaluations on the quality evaluator dashboard

Click Performance > Overview.
Click Quality Evaluator.
Click Menu > Conversation Intelligence > Quality Management > Evaluators.

View assigned evaluations from the inbox

Click the Inbox icon.
Click the Evaluations icon.
Click the title of the evaluation you want to view. Evaluations that are ready for you to score have the title Score Evaluation and an icon with a star and representation the type of interaction related to the evaluation.
The evaluation opens on the interaction's detail page. From there, you can complete the evaluation.

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View assigned evaluations

View assigned evaluations on the quality evaluator dashboard

View assigned evaluations from the inbox

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