Track URL fragments

AI-generated summary

Genesys Cloud offers URL fragment tracking functionality that can be enabled or disabled through a toggle switch. The feature allows tracking portions of URLs # symbol for specific use cases. Key applications include monitoring hash-based routing for webpages/web views and tracking anchor-based content to analyze customer engagement with specific page sections. The system can be configured to exclude tracking of UI component interactions, sensitive web app states containing tokens, and non-meaningful in-page navigation. Examples of trackable URLs include https://example.com/#/dashboard and https://example.com/faq#billing, while URLs containing sensitive information like access tokens or UI state parameters are typically excluded from tracking. The feature is disabled by default to prevent capturing unwanted data

A URL fragment is a portion of the URL that follows the # symbol. Depending on the intended purpose of URL fragments in a website, you can choose to either track them or exclude them from identifying webpages.

By default, the tracking of URL fragments is disabled to prevent capturing undesirable data. To enable it, under Track URL Fragments, toggle the switch to On.

Use cases and examples

Use case	Example URLs	Track?
Track webpages or web views managed by hash-based routing.	https://example.com/#/dashboard https://example.com/#/profile/settings	Yes
Track anchor-based content to understand which sections of the page the customers are engaged with to identify potential meaningful user intent or sentiment.	https://example.com/faq#billing https://example.com/faq#shipping	Yes
Prevent tracking every user interactions with user interface components on a webpage as a new page view.	https://example.com/products?#view=compact&sort=desc https://example.com/contact#openModal=true	No (optional)
Prevent tracking web app states that store sensitive information.	https://example.com/passwordreset#access_token=abc123&expires_in=3600	No
Ignore in-page navigation that does not represent meaningful user behavior data.	https://example.com/about#team https://example.com/about#ourvalues	No

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Use case

Example URLs

Track?

Track webpages or web views managed by hash-based routing.

https://example.com/#/dashboard

https://example.com/#/profile/settings

Yes

Track anchor-based content to understand which sections of the page the customers are engaged with to identify potential meaningful user intent or sentiment.

https://example.com/faq#billing

https://example.com/faq#shipping

Yes

Prevent tracking every user interactions with user interface components on a webpage as a new page view.

https://example.com/products?#view=compact&sort=desc

https://example.com/contact#openModal=true

No (optional)

Prevent tracking web app states that store sensitive information.

https://example.com/passwordreset#access_token=abc123&expires_in=3600

Ignore in-page navigation that does not represent meaningful user behavior data.

https://example.com/about#team

https://example.com/about#ourvalues

Track URL fragments

Use cases and examples

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Track URL fragments

Use cases and examples

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