Third-party integrations overview

AI-generated summary

Genesys Cloud enables third-party integrations by using Architect flow actions in workflows to send journey context data to external systems like CRM platforms. Key capabilities include configuring workflows in Architect, creating action maps in Predictive Engagement with Architect flow actions, and monitoring integrations with reports. Use cases include sending campaign contact info to Salesforce and attributing Genesys Cloud campaigns in CRM. Architect flow actions allow secure, compliant data sharing between Genesys Cloud and third parties.

Feature description

Use an Architect flow action to send journey context data to third-party systems using a special type of Architect workflow. For example, you can send information about campaign contacts to Salesforce or another CRM.

For more information about using Architect flow actions in a secure and compliant manner, see .

Process overview

Prepare a Genesys Cloud integration and prepare the Genesys Cloud data actions.
In Genesys Cloud Architect, configure a workflow.
In Genesys Predictive Engagement, create an action map that uses an Architect flow action.
Monitor your Architect flow action with a report.

For specific integrations, see Salesforce Lead Creation and Campaign Attribution integration.

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Feature description

For more information about using Architect flow actions in a secure and compliant manner, see .

Third-party integrations overview

Feature description

Process overview

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Third-party integrations overview

Feature description

Process overview

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