Genesys Cloud provides automatic software update scheduling capabilities for BYOC Premises Edges with a default daily update window from 2:00 A.M. to 5:00 A.M., which administrators can customize to specific schedules. The update process encompasses multiple steps including call draining (up to 90 minutes), download, and installation, potentially requiring several hours to complete; therefore, updates should be scheduled outside business hours to minimize operational impact. Updates are deployed in phases across Edge subsets within an organization, with each subset returning to service before the next begins updating. Users with Telephony > Plugin > All permissions can configure update schedules through Menu > Digital and Telephony > Telephony > Sites by selecting either daily or weekly recurrence types, specifying time zones, and defining update windows as either all-day or restricted time ranges. Software updates cannot be disabled, as outdated Edges may lose cloud communication capability; however, Genesys reserves the right to perform emergency updates outside scheduled windows during business hours if Edges remain out-of-date. Update scheduling applies only to the specific site where configured and does not affect sites using another site's Edges. To prevent emergency updates, administrators should allocate sufficient update windows and maintain current software versions. Genesys Cloud provides a feedback mechanism for documentation users to report article helpfulness and content quality. The feedback form includes options to indicate whether the article answered questions or helped complete tasks, with negative feedback categories addressing inaccurate, incomplete, outdated, or unclear information. Users can specify their role (Agent, Administrator, Developer/Engineer, Partner, Supervisor, Support, or Other) and provide email contact information. The system requires acknowledgment of the Genesys Cloud privacy policy before submission. Related documentation topics include BYOC Premises configuration, telephony settings, software updates for BYOC Premises Edge deployments, upgrade procedures, operational states, and manual software update processes. This feedback infrastructure enables continuous documentation improvement and supports users across multiple organizational roles.