About profiles

AI-generated summary

Genesys Cloud profiles display users' contact information, relationships, location, groups, education, skills, and more. Profile data enables advanced searches and creating groups. Key features include standard profile fields, searching the directory, managing profiles, configuring fields and sections, completing user profiles, and hierarchy views showing reporting structures. Profiles are central to Genesys Cloud, enabling users to connect and be found within an organization.

Profiles show users’ contact information, relationships, location, groups, education, skills, and more. Profile data becomes keywords for advanced searches and parameters for creating groups.

User profiles

View sample profiles and learn about standard fields, searching, and groups.

Manage profiles

Configure standard fields. Change profile field names. Add profile fields.

Complete your profile

Create and edit your profile so that others in your organization can easily find you and connect. Update your profile when information changes.

Hierarchy views

Genesys Cloud hierarchy views let you see people according to your company’s reporting structure. Browse the structure of your organization and see everyone’s peers, managers, and direct reports. Genesys Cloud automatically updates the view when an admin changes the reporting structure. Open the hierarchy view from any profile page.

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