Maximum entities allowed for an organization

AI-generated summary

Genesys Cloud enforces limits on the number of entities that can be created per organization to prevent overloading the system and reducing performance. Limits exist for outcomes (10), outcome predictors (10), action maps (200), content offers (400), segments (500), web events per session (500), visitor attributes per segment (15), events per segment (10), event attributes per segment (15), visitor attributes per outcome (15), events per outcome (10), event attributes per outcome (15), segments per action map (75), and event attributes per action map (15). Contact Genesys representatives for any questions on increasing limits.

Organization-level limits

Genesys Predictive Engagement is pre-configured with a limit on the number of entities that you can create. This prevents the system from being overloaded with excessive requests and reducing the performance and stability. As an administrator, you cannot increase the limit that has been set on the different entities. However, should you have further questions, please reach out to your local Genesys representative. Contact My Support.

The following table lists the maximum number of entities you can create in your organization:

Entity	Limit
Outcomes	10
Outcome predictor	10
Action maps	200
Content offers	400
Segments	500
Web events in a session	500

Segment-level limits

The following table lists the maximum number of entities you can create for a segment:

Item	Limit
Visitor attributes	15
Events	10
Event attributes	15

Outcome-level limits

The following table lists the maximum number of entities you can create for a outcome:

Item	Limit
Visitor attributes	15
Events	10
Event attributes	15

Action map-level limits

The following table lists the maximum number of triggers you can create for an action map:

Item	Limit
Segments	75
Event attributes	15

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