Genesys Cloud integrates Microsoft Azure Cognitive Services speech-to-text (STT) functionality through a structured installation process. The integration requires organizations to contact Genesys Cloud Sales to add BYOT Rate E to their subscription before accessing the Microsoft Azure premium application. Installation involves accessing Genesys Cloud's Admin > Integrations page, searching for Microsoft Azure Cognitive Services speech-to-text in AppFoundry, and clicking Install to add the application to the organization. Once installed, the integration becomes available on the Admin > Integrations page for configuration and activation. The process requires an up-to-date subscription and valid Microsoft account credentials. installation, administrators must proceed to the next step of activating and configuring the integration to enable speech-to-text capabilities within the Genesys Cloud environment