Import or export a data action for integrations

AI-generated summary

Genesys Cloud enables importing and exporting data action contracts and configuration to reuse across integrations and organizations. You can import to create new data actions or update existing ones by uploading a JSON file. Export downloads a JSON file to reuse contracts and configuration for custom actions. These capabilities allow reuse of pre-built actions, simplifying integration development. Specific integrations supporting import/export include AWS Lambda, Functions, Google, Microsoft Dynamics 365, Salesforce, web services, and Zendesk.

Note: This article applies to the AWS Lambda, Function, Genesys Cloud, Google, Microsoft Dynamics 365, Salesforce, web services, and Zendesk data actions integrations.

You can reuse data actions within a Genesys Cloud organization and across Genesys Cloud organizations. For reuse within an integration, copy the data action. For more information, see Edit, copy, export, or delete a data action. For reuse outside an integration or Genesys Cloud organization, export contracts and configuration from one data action for import into another data action.

To import and export contracts and configuration, click Import and Export on the data actions Summary page. You can also import contracts and configuration from the Actions page.

The Import button uploads a JSON file that contains the contracts and configuration needed for the data action. The Export button downloads a JSON file that contains the contracts and configuration of the data action.

Note: Genesys Cloud Function data action does not support import, copy, and export options.

Warning: Before you send exported files to someone, modify or redact any sensitive data such as hard-coded credentials or API keys.

Import contracts and configuration
Export contracts and configuration

You can import contracts and configuration to a new data action or to an existing data action.

New data action (Actions page)

On the Actions page, click Import . For more information, see Manage actions for integrations.The Import Action dialog box appears.
Click Browse and select the JSON file that you want to use.
Select an integration to associate the action with.
Click Import Action .

A new action with the imported file name is created.

Existing data action (Summary page)

Navigate to the data action that you want to use imported contracts and configuration.
On the Summary page for the data action, click Import . For more information, see Manage individual actions.The Import Action dialog box appears.
Select the JSON file that you want to use.
Fix the JSON file based on any import file warnings.
Click Import Action .

Next, test the action. After your data action validates, save or publish the action.

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Import or export a data action for integrations

New data action (Actions page)

Existing data action (Summary page)

Actions page

Summary page

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