Genesys Cloud enables users to create group workspaces through the IT and Integrations menu. To create a workspace, users navigate to Menu > IT and Integrations > Documents, then select Create Workspace. The process requires entering a descriptive workspace name and a meaningful workspace description before saving. This functionality is part of a broader group workspace setup series that includes related tasks such as adding tags, managing membership, configuring access levels, and deleting workspaces or members. The feature supports collaborative document management and organizational structure within Genesys Cloud environments.