Genesys Cloud enables organizations to create divisions that organize and control access to specific object types within the system. Organizations can create up to 50 divisions with names limited to Available object types include call routing objects, coaching appointments, contact lists, data tables, do not contact lists, emergencies, extensions, flows, flow milestones, flow outcomes, learning modules, management units, message routing objects, outbound campaigns, queues, schedules, schedule groups, scripts, and users. Division creation requires navigating to Menu > User Management > Divisions, clicking Create Division, entering a division name, and saving. Users can optionally add detailed descriptions to divisions. After creation, appropriate roles must be granted to users to enable object movement into the new division. Users can view user and queue information across certain views regardless of division restrictions. To move objects between divisions, users must have permission to edit that object type in both the source and destination divisions. Access control and role assignment are essential prerequisites for managing objects across divisions