Genesys Cloud now sends UUI on transfers to a remote station if the trunk used for the transfer has UUI support enabled. Previously, the system sent UUI only for outbound calls on behalf of users, queues, or campaigns. For more information, see About User to User Information (UUI). This feature has no restriction by user or required user to access.

Genesys Cloud agents and business users can now use their keyboard to enter numbers and symbols during active calls. For more information, see Enter numbers from the dial pad during an interaction or active call. This feature requires the following subscription: Communicate.

On June 9, 2021, Genesys replaced the existing sound that accompanies incoming non-voice interaction alerts with a new ringtone. The new ringtone sounds continuously until an agent answers or declines, or the alert timer expires. For more information, see Incoming non-voice interaction alert ringtone change. This feature requires one of the following subscriptions: Genesys Cloud User 1, Genesys Cloud User 2, Genesys Cloud User 3, Genesys Cloud User 1 Digital Upgrade I, Genesys Cloud User 1 Digital Upgrade II, or Genesys Cloud User 2 Digital Upgrade I.

The Genesys Cloud CLI is now completely auto-generated and contains all API resources. With this new generation process, new APIs are automatically added as they are deployed, similar to Genesys Cloud SDKs. For more information, see Command Line Interface (CLI) in the Developer Center. This feature has no restriction by user or required user to access.