List of the Genesys Cloud FedRAMP Region release notes that include the agent scripting release notes tag.
Account management
- Add login hint to OAuth client URLs
- Assign divisions to ACD skills
Customer engagement
- Detect and mask explicit images in social listening posts
Data, analytics, and reporting
- Expanded External Contacts export support
- Journey Management data export for BI tools
Open platform
- Multiple concurrent Genesys applications per user
- Data Actions support for Google Cloud Run Functions (v2)
Self service and automation
- Customize virtual agent interaction summaries
Workforce engagement
- Import decision metrics for workforce management
- Time-based filtering for opportunities and enrollments
Deprecations
- Deprecation: Genesys Predictive Engagement (GPE) Tracking SDKv1
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Employee productivity
- Multi contextual panels
- Agent script enhancements
- Alert volume while on call setting available in main application
Account management
- SSO integrations management via SAML Metadata files
- Updated Genesys branding on login pages
- OAuth Client secret now viewable only at creation or upon new secret request
Data, analytics, and reporting
- Journey Management now displays estimated analysis completion time via in-app notifications
- Column reordering within column picker in Analytics Performance views
Self service and automation
- Transfer options for Architect voice and digital bot flows
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