When it comes to supporting Genesys Cloud in a VDI environment, your VDI vendor is best suited to check your VDI configuration and provide tuning at scale. If you have a Genesys Cloud application or a WebRTC Media Helper related questions, you can contact Genesys Cloud Product Support and we will evaluate Genesys Cloud’s configuration. As a part of our troubleshooting process, we may request that you run certain tests outside the VDI environment.