Yes. Agent settings for CX Cloud from Genesys and Salesforce integration are saved in the cloud, ensuring that the settings stay intact even if the browser is reset, cache is cleared, or the agent signs out. The settings remain intact across devices too.

Agents can customize the following settings in the integration:

• WebRTC
  • Microphone
  • Speaker
  • Advanced Mic Settings
    • Automatic Mic Gain
    • Echo Cancellation
    • Noise Suppression
• Queue
  
  • Remember the last selected queue
  • Favorite Queues

These settings remain consistent across multiple browser tabs and persist even after agent sign-outs and browser resets.