Step 2: Alignment

AI-generated summary

Genesys Cloud Resource Center provides training, courses, and certifications tailored to your needs. Access training via Genesys Orchestrator account and enroll in courses. Learning Paths help contact center roles gain skills from setup to AI. System Administrator training path is highly recommended for Genesys Cloud admins. Boost knowledge with webinars on reporting, invoices, and support. Use case library outlines Genesys Cloud benefits, KPIs, and flows for AI-powered experience orchestration. Establish Genesys as a vendor by providing details like address, tax ID, and payment info.

Series: Getting started with Genesys Cloud

Previous suggested step: Step 1: Welcome to Genesys Cloud

Next suggested step: Step 3: Build and develop

Now is the best time to orient yourself with training and resources to work with Genesys in order to meet your business outcomes. Whether you are a long-time Genesys customer or new to the Genesys ecosystem, education gives you the knowledge needed to become a subject matter expert on the Genesys platform.

Who	What
GC Users	Watch the personalized video to explore Genesys Cloud resources that apply to your role, now and for what’s next. Login here to play your video and earn points towards Genesys Orchestrator Producer.
Project teams User acceptance test users Powers users Training manager	Get started on training Genesys Education provides training, courses, and certifications tailored to your needs.  Click Getting started for instructions on the following: Access training via Genesys Orchestrator account Learn how to enroll in a course Redeem voucher here to assign learning subscription This includes how to assign purchased learning subscriptions and more help tips.
Project teams User acceptance test users Powers users Training manager	Learning Paths Designed for all contact center roles, including agents, supervisors, and technical users, structured Learning Paths help you gain essential skills, from setup and monitoring to advanced Artificial Intelligence (AI) and integrations. Start with core courses and build expertise. The system Administrator training path, this is highly recommended education for Genesys Cloud admins.
System administrator	System Admin training For more information, see System Administrator training.
System administrator/Developer Contact Center manager Designated support contacts Billing teams	Boost your knowledge with webinars and recordings Boost Your Knowledge Webinars are rooted in best practices designed to enhance Genesys Cloud customers’ onboarding experience. The webinars cover a range of topics including: Reporting in Genesys Cloud How to read my invoice Genesys Support resources Register or watch recording from the BYK catalog. Included for Genesys Cloud customers.
System administrator/Developer Architects Business user Genesys Champion	Use case library Utilized Genesys Cloud AI-Powered Experience Orchestration Platform to address your business needs. Feature functionality of Genesys Cloud can apply to various use cases. This library outlines use cases highlighting associated benefits, KPIs, and sample flow. Review Genesys Cloud Use Cases and discover possibility.
System administrator Project manager	Planned Go Live date We realize this might change; understanding target Go live date can help align content and action at the right time. If you need information to establish Genesys as a Vendor for your company we are ready to help. For assistance, reach out to onboarding@genesys.com.
System administrator Project manager	Vendor set up Set up vendor with detail such as name, address, tax ID, bank information, phone number and email, payment method, Ariba network ID, W9 and/or W8, ACH, and bank letter or voided check. If you need help establishing Genesys as a Vendor, reach out to our Billing Analyst team.

Revision historyClick to expand

Modified date (YYYY-MM-DD)	Revision
2025-08-25	Initial version. This document replaces the ‘Genesys Cloud onboarding checklist’ document.

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Step 2: Alignment

Series: Getting started with Genesys Cloud

Get started on training

Learning Paths

System Admin training

Boost your knowledge with webinars and recordings

Use case library

Planned Go Live date

Vendor set up

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