Sequences view

AI-generated summary

Genesys Cloud's Sequences view provides administrators with comprehensive campaign sequence management capabilities through the Campaign Management interface, enabling automated progression from one campaign to the next upon completion. Rather than manually controlling individual campaigns, administrators can define and manage entire chained sequences where subsequent campaigns automatically initiate when previous campaigns complete all attempts and interactions. The interface displays status indicators showing whether sequences are running, paused, or completed, along with progress tracking that identifies which campaign is currently active within the sequence (such as "2 of 4"). Core administrative operations include creating, editing, deleting, and copying sequences, with status management controlled through intuitive slider switches. Key functionality features intelligent resumption from the last active position if a sequence is restarted, automatic skipping of campaigns with in-use contact lists or queues, and completion notification when all campaigns finish. Accessed through Admin > Outbound > Campaign Management > Sequences tab, the view includes a filterable search box enabling users to locate sequences by partial or complete name matches, checkbox selection for bulk operations, and dedicated columns displaying sequence name, status, and campaign position. Additional capabilities encompass managing message sequences, enabling alternate audio sequences, configuring alternate message sequence languages, and troubleshooting custom expression issues in Sequence Builder. The platform integrates seamlessly with outbound dialing features and broader campaign management tools, providing administrators with community support resources, privacy policy documentation, and related articles on outbound dialing concepts and sequence configuration to support effective campaign automation and management.

The sequences view allows an administrator to define a sequence of chained campaigns. Instead of starting and stopping campaigns one at a time, administrators start or stop the sequence. When using sequences, the next campaign begins when the previous campaign’s attempts and interactions have completed.

To open this view

Click Menu > Digital and Telephony > Outbound > Campaign Management.
Click the Sequences tab.

To sort this view

Click the Name column. The caret in the Name heading indicates whether the column sorts in ascending or descending order. In addition, you can filter what is listed by typing all or part of a name in the Search box.

Columns in the view

Column	Description
Check Boxes	To select items for processing by an action such as copy or delete, administrators check the first column.
Status	The status column displays whether a sequence is running or not. You can start or stop sequences like individual campaigns. Administrators can use the slider switch to run or pause a sequence.
	On	Indicates that a sequence runs each campaign to completion according to the following rules: If an administrator manually stops the sequence and restarts it, the sequence attempts to resume the previously active campaign at its last location in the contact list. The next campaign starts when the previous campaign has completed all its interactions. The sequence skips any campaigns whose queue is in use. If no campaigns can start, the sequence stops. If a campaign is already running when a sequence starts, the sequence skips to the next campaign. A sequence completes when it has attempted or finished all campaigns.
	Off	Indicates that the sequence paused, but has not completed.
	Off	Indicates that the sequence completed after having attempted to dial all contacts for its campaigns.
Progress	n of total / name	The progress column indicates which campaign in the sequence is running. For example, if the sequence has four campaigns, and the second in the sequence is dialing, “2 of 4” displays, followed by a slash and the name of that campaign.
Name	The name of each sequence is a hyperlink. When clicked, it opens the properties of the sequence. A text box at the top of this column filters the list to display only those sequences whose names completely or partially match text typed by the user.

Procedures

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