You can remove agents from a published or unpublished schedule.

1. Click Admin.
2. Under Workforce Management, click Schedules.
3. Click Menu > Workforce Management > Scheduling > Schedules.
4. In the upper right corner, click the Management Unit list and select the desired management unit.
5. Search for the schedule from which you want to remove agents and select it from the list. The schedule editor opens.
6. If the schedule opens to a view other than View by Week, click the arrow at the end of the view list and select View by Week.
7. Select to highlight the agent or agents you want to remove from the schedule.

8. Click the arrow at the end of the Select Action dialog box and select Remove  Agents.
9. In the Are You Sure? dialog box, review the number of agents to be removed and click OK.
10. Save, publish, or continue editing the schedule.