Genesys Cloud's real-time adherence feature enables contact center supervisors to monitor agents' current status against scheduled work time through a comprehensive mapping system that categorizes agent presence into eleven distinct activity states: Available (Off queue), Away (Unavailable), Break, Busy (Off queue), Meal, Meeting, Idle (Unavailable), Offline (Unavailable), On queue, Out of office (Time off), and Training. Agents maintain adherence compliance when they have no scheduled activities and are mapped to Unavailable or Time Off status; for On Queue status, adherence requires agents to be in Idle, Interacting, or Communicating routing status. When agents transfer between management units within the same business unit, their adherence data and historical records transfer to the new unit and remain visible. Cross-business unit transfers retain schedule and adherence information with the original unit, though historical adherence becomes inaccessible in the new unit; time-off requests, however, follow agents to new management units as they are agent-specific attributes. Full-day time-off requests function as scheduling blockers that prevent agent assignment on specified days rather than as scheduled activities, and the system classifies them as unscheduled time for adherence calculations. This distinction means that full-day time-off periods are reflected in adherence metrics, and the system currently lacks functionality to exclude or ignore these requests when calculating adherence performance. Access to real-time adherence monitoring requires the Workforce Management > Real-Time Adherence – View permission, making this capability an important component of workforce management reporting and performance monitoring.