Genesys Cloud provides predictive engagement data in performance views that enable users to view, filter, and analyze customer journey data and proactive interaction information across multiple analytics interfaces. The platform offers three specialized view types for journey data: Journey Action Maps, Journey Outcomes, and Journey Segments. Predictive engagement data columns are available in the Interactions, Agents Interactions Detail, and Queues Interactions Detail views. Filtering capabilities for predictive engagement data are supported across numerous analytics views including Agent Performance, Agents Interactions Detail, Agents Queues Detail, Agents Wrap-up Detail, DNIS Performance, Queue Performance, Abandon Insights, Skills Performance, and Wrap-up Performance views. This functionality allows users to analyze whether interactions contain customer journey data and proactive information. Each view has specific permission requirements that must be met for access, with individual articles documenting the particular permissions needed for each view type.