Prerequisites

• Review Work with call prompts
• Ensure that you are working in a supported browser, and that your computer has a microphone
• Download the example prompts file, and extract the prompts to a local directory

Tasks

In this section, you upload pre-recorded prompts, and record new prompts for use in upcoming lessons. You will add prompts to various menu choices in future tutorial lessons.

Upload a pre-recorded audio prompt

To begin, upload the first pre-recorded prompt. The first prompt is the initial greeting, which callers only hear when they enter the flow for the first time. You will add prompts to various menu choices in future tutorial lessons.

1. From the Architect home page, click or hover over the Prompts menu and select User.
2. Click Add. The Create Prompt dialog box opens.
3. Type GCACInitialGreeting as the prompt name and optionally add a description of the prompt.
   Note: The prompt name cannot contain spaces or special characters. It must be unique to other prompt names. If the prompt name is already in use, Architect prompts you with a message.
4. Click Create  Prompt. The Create Prompt box changes to include the Language Resources area.
5. In the Language Resources area, click Add Audio and from the menu that appears, click Upload. The Upload Audio dialog box appears.
6. Click Select audio file to import, then navigate to and select the GCACInitialGreeting.wav file that you stored locally.
7. Click Upload. Architect processes and stores the audio file. 
8. Click OK.

Record the Main Menu prompt from your browser

Here, you record an audio prompt for the Menu Prompt. The menu prompt plays the first time callers enter the menu, and each time they reenter it. 

1. From the User Prompts page, click Add. The Create Prompt dialog box opens.
2. Type GCACMainMenu as the prompt name and optionally add a description of the prompt.
3. Click Create  Prompt. The Create Prompt box changes to include the Language Resources area.
4. In the Language Resources area, click Add Audio and from the menu that appears, click Record from browser. The Record Audio dialog box opens.
5. When ready to record, click Start Recording and clearly speak the following menu prompt aloud: To schedule a medical appointment, or to reach the grooming salon, please press 1. For information about our pet tracking network and services, please press 2. If you have recently lost your pet or have located a pet with a Genesys Cloud Animal Care tracking ID, please press 3.
6. Click Stop Recording, and then click Upload. In the Edit Prompt dialog box, Architect processes the audio.
7. Click OK to close the Create Prompt dialog box.

View the completed task

Practice