Install the Microsoft Teams integration from Genesys AppFoundry

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Genesys Cloud enables seamless integration with Microsoft Teams through the Genesys AppFoundry. The integration provides capabilities for call control, screen pops, presence syncing, and more between the two platforms. Key features include initiating Teams calls from Genesys Cloud, screen popping contact details on incoming calls, syncing presence status across platforms, and transferring calls between Genesys Cloud and Teams. The integration can be easily installed from AppFoundry and configured in the Genesys Cloud admin console to enable robust Microsoft Teams integration.

PrerequisitesClick to expand

This procedure explains how to install the Microsoft Teams integration from Genesys AppFoundry. Installation adds the app to your organization’s Admin > Integrations page. Later, configure and activate this integration.

To install MS Teams into your org, complete these steps:

Log in to Genesys Cloud.
Navigate to the Genesys AppFoundry.
In the Search box, type Microsoft Teams. The card for the app appears.
Click the Microsoft Teams card. Details about the app appear.
Click Free Trial.

Once installed, the Microsoft Teams integration is available from the Admin > Integrations page in your Genesys Cloud org.

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Install the Microsoft Teams integration from Genesys AppFoundry

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