Genesys is aiming to streamline its partner portfolio and reduce dependency on these partners for their TTS voices. Additionally, Genesys Cloud can achieve better optimization and resiliency by keeping TTS calls contained within Amazon Web Services (AWS). Before the effective deprecation date, an action is required on your part if you are using Genesys Enhanced TTS. You can either continue using the same TTS voices by migrating to Bring Your Own Technology (BYOT) model or switch to a Genesys Enhanced TTS voice offering from Amazon Polly. 

Before you begin

Review the following articles:

• Text-to-speech (TTS) engines overview
• About text-to-speech (TTS) engines
• About bring your own technology (BYOT)

In this guide

The articles in this series guide you through the migration process when you move to the BYOT model or switch to Amazon Polly for Enhanced TTS voices.

Follow one of these migration paths depending on your business requirements:

• Migrate to Enhanced TTS offering from Amazon Polly
• Migrate to the BYOT model and continue using the same TTS voices:
  • Migrate to BYOT with the Microsoft Azure TTS integration
  • Migrate to BYOT with the Google TTS integration