You can select logging in CX Cloud from Genesys and Salesforce package configuration. Launch the Administrations Settings app which has the CX Cloud Genesys Settings Lightning Component tab. Click Configure for the CX Cloud from Genesys and Salesforce package in the Package Listings page. The log level and server side logging are set from the configuration.

Log level

Log level determines the verbosity of the diagnostic logs that are generated by the system.

By default, the log level is set to ERROR, which provides only basic error information. If you want to increase the detail of the logs, select WARN, INFO, or DEBUG and click Save. The amount of information returned in the logs increases with each log level. ERROR gives the least detailed information, while DEBUG gives the most detailed information.

To view the logs, you can also create a custom tab in Salesforce for a custom object of the type Log and add it to the Contact Center Lightning app. For more information about creating a custom tab, see the Salesforce documentation.

Server-side logging

Server-side logging facilitates remote access to diagnostic logs by authorized personnel from Genesys Cloud Customer Care, enabling them to troubleshoot and resolve system-related issues. Enabling server-side logging allows Genesys Cloud Customer Care to directly access these logs upon request.

To enable server-side logging, select the Enable Server-Side Logging option and click Save.

For more information, see About Campaign Management in CX Cloud from Genesys and Salesforce.