Create a location

AI-generated summary

Genesys Cloud enables organizations to create locations with specific features and capabilities like adding address details, contact info, images, and notes to represent the location. It allows enabling emergency services for the location, adding multiple floors and floor plans, and associating it with telephony sites. The platform provides permissions to edit, add, and manage locations under the organization's directory. Key technical details include adding images up to 10MB, mapping address details, and configuring emergency location identifiers.

Series: Create a location

Next suggested step: Enable emergency services for a location

PrerequisitesClick to expand

Notes:

Genesys Cloud populates the organization’s default directory location with the regional Genesys location.
Genesys recommends that you add each floor to your location, rather than creating a location for each floor.

Click Menu > User Management > Locations.
Click Admin.
Under Directory, click Locations.
Click Add Location. The Add Locations window opens.
In the Name box, type the location name that you want to appear on user profiles.
To add an image for the location, under Image, click Choose File. Then select an image file that represents the location. You can use any .jpeg, .png, or .gif file. The maximum file size is 10 MB.
In the Site Contact box, search for a member of your organization and click the name when it appears in the list.
In the Address box, specify the location’s address. Do not include information about floors.
Notes:
- When you specify a location’s address here, a map icon appears on the profile page for each user at that location. Users can click the map icon to view a map of this address.
- This location is also the address that emergency services use as the for a call if this location is associated with a telephony site.
In the Notes box, type any extra information about this location.
Click Save.

[NEXT] Was this article helpful?

Get user feedback about articles.

Create a location

AI-generated summary

Series: Create a location

Next suggested step: Enable emergency services for a location

PrerequisitesClick to expand

Notes:

Genesys Cloud populates the organization’s default directory location with the regional Genesys location.
Genesys recommends that you add each floor to your location, rather than creating a location for each floor.

Click Menu > User Management > Locations.
Click Admin.
Under Directory, click Locations.
Click Add Location. The Add Locations window opens.
In the Name box, type the location name that you want to appear on user profiles.
To add an image for the location, under Image, click Choose File. Then select an image file that represents the location. You can use any .jpeg, .png, or .gif file. The maximum file size is 10 MB.
In the Site Contact box, search for a member of your organization and click the name when it appears in the list.
In the Address box, specify the location’s address. Do not include information about floors.
Notes:
- When you specify a location’s address here, a map icon appears on the profile page for each user at that location. Users can click the map icon to view a map of this address.
- This location is also the address that emergency services use as the for a call if this location is associated with a telephony site.
In the Notes box, type any extra information about this location.
Click Save.

[NEXT] Was this article helpful?

Get user feedback about articles.

Create a location

Series: Create a location

[NEXT] Was this article helpful?

Loading...

Create a location

Series: Create a location

[NEXT] Was this article helpful?