Genesys Cloud provides a WebRTC client alerting feature that enables administrators to manage incoming call routing for agents operating multiple concurrent WebRTC clients across CRM-embedded clients, browser clients, and desktop applications. The feature supports two alerting modes: "All," which simultaneously alerts all logged-in WebRTC clients, and "Highest priority," which routes calls based on a prioritized list with automatic cascading to the next available client when the highest-priority client is unavailable. Configuration is accessed through Menu > Digital and Telephony > Telephony > Global Telephony Settings and requires Telephony plugin permissions with both Edit and View access to WebRTC Alerting Priority settings. Administrators can select their preferred alerting option, add WebRTC clients to a prioritized list, reorder priorities using drag-and-drop functionality, and remove clients as needed. Eligible clients for prioritization include Genesys Cloud desktop and web applications (desktop for Windows and Mac, Chrome, Firefox), embedded applications (Salesforce, Zendesk, Microsoft Teams, CX Cloud, and Unified Experience), and custom Genesys Cloud applications. Mobile WebRTC clients operate concurrently with prioritized desktop or web clients but are excluded from the prioritization list. When "Highest priority" mode is selected, the system intelligently routes incoming calls to the next client in the priority sequence if an agent is not logged into the highest-priority WebRTC client. Support for configuring WebRTC client priority when a user is connected to multiple Genesys Cloud applications is temporarily disabled. Genesys does not currently recommend multiple client configuration for agents with accessibility limitations, though enhanced notifications are planned for a subsequent release. The configuration interface provides access to related documentation on Global Telephony settings, WebRTC fundamentals, WebRTC Media Helper, modern WebRTC enablement, diagnostics tools, phone requirements, and phone configuration options.