Add agents to the work plan

AI-generated summary

Genesys Cloud enables adding agents to a work plan. You can add individual agents by searching and selecting them or add all available agents at once with the Add All button. After adding desired agents, you can proceed to set up shift activities and validate and save the completed work plan. Key details include searching for agents, adding them individually or all together, and continuing work plan configuration after adding agents.

Series: Add a work plan

Previous suggested step: Set up shift activities

Next suggested step: Validate and save the work plan

Note: If you recently added an agent to a queue, you may be unable to create a valid work plan that uses the agent or queue for up to 4 hours.

To add agents to the work plan, click the Agents tab and perform these steps:

Click Add. The Add Agents dialog box opens.
In the Available Agents column, do one of the following:
- Scroll through the list and click the + button next to each agent you want to add.
- In the Filter Items box, type a few letters of the agent you want to add and then select it from the list
- To add all available agents to the work plan, click the Add All button.
- To remove all agents from the work plan, click the Remove All button.
Click OK.

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Add agents to the work plan

Series: Add a work plan

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