Genesys Cloud CX's Action Map reports provide comprehensive metrics on action map effectiveness and visitor engagement responses, accessible through Journey > Report > View and Journey > Action Map > View permissions. The platform tracks multiple engagement states—qualified, offered, accepted, started, engaged, rejected, errored, abandoned, and outside schedule—across diverse engagement types including web chats, web messaging, content offers, and Architect flow actions. Users can customize reports by selecting configurable date ranges with hourly or daily granularity, toggling individual metrics on or off, and exporting data to CSV files using ISO-8601 timestamp format for local analysis. The system displays performance data through cards indicating trigger types (segments or events) and activity status, with detailed analysis capabilities accessible through hover-over data points. Reporting discrepancies between qualified and offered engagements may result from several factors: unmet URL conditions, competing action maps, agent unavailability, service level failures, business hours restrictions, visitor website departure, or frequency capping limitations. Not all metric states apply to all action map types, as each engagement channel—web chats, web messaging, and content offers—utilizes specific metric subsets tailored to their operational requirements. The platform supports comprehensive performance analysis through detailed documentation on action map configuration, blocked offer details, and additional resources that enable organizations to optimize engagement strategies and understand visitor interaction patterns across multiple digital channels.