About PureCloud Softphone

AI-generated summary

Genesys Cloud Softphone allows users in networks restricted from using WebRTC to make calls on Windows computers with a USB headset. Key capabilities include downloading, provisioning, and configuring the softphone, making calls from the Calls pane or softphone dialpad, and viewing softphone status. Administrators can configure baseline settings before setup. It uses different ports than WebRTC and is an alternative to the WebRTC phone or generic SIP softphones.

The PureCloud Softphone allows users in networks restricted from using WebRTC to use a computer with a USB headset to make calls. The PureCloud Softphone runs only on Windows-based computers and is not the same thing as the Genesys Cloud WebRTC phone. (PureCloud Softphone does not support built-in call controls on headsets like the Genesys Cloud WebRTC phone.)

Set up a PureCloud Softphone

The telephony administrator can set up a PureCloud Softphone on users’ computers, or users can set up a PureCloud Softphone on their own computers.

Configure a PureCloud Softphone

For best results, the telephony administrator performs the PureCloud Softphone administration configuration for users before setting up the PureCloud Softphone on users’ computers.

Use the PureCloud Softphone

Make calls in Genesys Cloud from the Calls pane or use the PureCloud Softphone dial pad.

Other options

Try other phone options.

[NEXT] Was this article helpful?

Get user feedback about articles.