On the effective date, Genesys will no longer support the current Mobile Messenger localization file storage S3 bucket. Genesys is removing support because the current localization file storage S3 bucket:

• Belongs to the former Bold360 account, which Genesys will retire.
• Uses a public access link, which violates security policy.
• Requires manual updates by administrators and no automation exists. 

Genesys plans to move the localization files to a new storage space and change the URLs in the SDK for the translations.

FAQs

Am I affected?

Users who use web messaging localization capabilities are affected.

How can I prepare for this deprecation?

Genesys recommends that you update the current SDK version to a newer SDK version (V1.13).

What if I need help or have questions?

Contact My Support.