You can find the interaction Voicemail Analytics in the Interactions view.

Note: Under the Available columns section, you can view the list of available column names and their descriptions. If you cannot find a column in the table, in the search bar, enter the name of the column to view its name and description.

For example, under the Available columns section, in the Interactions section’s search bar, search Voicemail to view the Voicemail column and its description. Under the Available columns section, in the Metrics section’s search bar, search Total Voicemail to view the Total Voicemail column and its description.