How can I avoid delays in processing my short code application?
Make sure that you have filled in all fields in the application.
Make sure that all information is as accurate and as detailed as possible.
Respond promptly to any requests for additional information or changes, such as requested changes to privacy policy or terms of service.
Review requirements and best practices and ensure that your short code program adheres to the requirements. For more information, see Set up and SMS short code.
Make sure you have a process that requires your customers to opt-in before receiving messaging from your short code service. You must include the opt-in process with your short code application form. For more information, see, SMS short code call to action mock-up requirements.
Make sure you have provided a short code terms of service document. This can be presented via a publicly available URL or via a document attached to your application form.
Make sure that your terms of service provides the required information related to your short code. For more information, see SMS short code terms of service example.
Make sure you have provided a privacy policy document. This can be presented via a publicly available URL or via a document attached to your application form.