From the Customer Journeys tab, you can view the following information, depending on how you configure Predictive Engagement:

• Segments assigned to the interaction for the selected visit.
• Outcome scores for the selected visit.
• List view of all interactions. Click the interaction to view the following interaction details:
  • Visitor details, such as the visitor’s name, status, and number of visits.
  • Visit dates and duration. If the visitor has multiple dates, select the date that you want to see more information about.
  • Visit Journey information, including the pages that a customer visits and actions on those pages during the selected visit. To see more information about the actions performed, click the action’s icon. 
  • Other visitor information, such as location, device type, operating system, and browser type.