Genesys Cloud's Conversation Details feature provides agents with customizable interaction summaries accessible through a dedicated tab in multi-contextual panels. The feature requires the "Agent UI > Conversation Details > View" permission and displays critical interaction information such as external URLs, account numbers, case numbers, and other custom data fields. Administrators configure available fields through the Set Participant Data action in Architect, enabling organizations to control which information is displayed and accessible to agents. Agents access conversation details by clicking the Conversation Details button on the right side of the interface. The tool integrates with various interaction types and functions as one of several tabs within the multi-contextual panels used for handling customer interactions, with all customizable fields managed by Genesys Cloud administrators to ensure appropriate information display and access control.