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To improve inbound call handling, Genesys Cloud allows you to identify the site with the number plan that you want to use. The site that you select controls the number plan that a trunk uses, both for transforms on inbound calls and for subsequent outbound transfers for calls that never flow through another site.
If you have not yet selected a site, a note informs you that the trunk currently uses a number plan from any site that has an outbound route configured with this trunk.
To configure Genesys Cloud to use a specific site, perform these steps:
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