Architect provides gender specification for supported languages in audio playback of prompt content. When a number must be played back in a specific gender context, Architect contains parameters that allow the flow author to specify how TTS plays the content back to the caller at runtime. Valid gender categories are:

• Common: Indicates a common gender value
• Feminine: Indicates a feminine gender value
• Masculine: Indicates a masculine gender value
• Neuter: Indicates a neuter gender value

Configure these settings for data values when you create an audio sequence. In the Edit Audio Sequence dialog box, when you select a data element for which grammatical gender applies, the dialog box changes to include a gender selection list. The following table describes situations that apply to gender classification settings:

In an expression, a flow author can specify gender or case as appropriate for a language using Enum values from the built-in Language variables, such as Language.Gender or Language.Case. Function overloads that support language context can be found in Architect Expression Help.

Flow types excluding bot flows

In the audio sequence editor, if language context settings that apply to a particular piece of data playback are available, they appear as an option in the Edit Audio Sequence dialog box. For an example, click to expand the following section:

Bot flows

Administrators and contact center managers can use functionality in Genesys Dialog Engine Bot Flows to alter text-to-speech (TTS) playback by incorporating Speech Synthesis Markup Language (SSML) support. This option ensures that customers hear the correct language variation in TTS playback; for example, masculine or feminine. Use gender settings within a Communicate action in languages that support it. This option enables you to control TTS playback.