Genesys Cloud provides a structured process for obtaining conversation IDs to facilitate Product Support troubleshooting for call-related issues such as stuck calls, poor audio quality, failed transfers, and other voice interaction problems. Users can retrieve conversation IDs by navigating to Menu > Analytics > Analytics Workspace, locating the Interactions view in the Default section, and copying the conversation ID from the relevant interaction row. When contacting Genesys Cloud Support, users should provide the conversation ID along with supplementary information including the interaction date and approximate time, duration, associated phone number, and call direction (inbound or outbound). This documentation requires the Conversation > Communication > View permission and includes a video demonstration of the process. The resource also references additional troubleshooting guidance available before contacting Product Support and directs users to community support options for further assistance.