AI-generated summary
Genesys Cloud allows users to filter and sort workforce management items on selected pages to narrow searches and quickly identify items to manage or view. On the applicable page, users can click filter column in the column heading to enter search parameters or use pre-defined filters to narrow the list. Users can also click the column headings to sort items in ascending or descending order based on the data in the cells. Sorting and filtering helps users efficiently find specific workforce management items in Genesys Cloud.