To modify the settings of a previously saved campaign:

1. Click Menu > Digital and Telephony > Outbound > Campaign Management.
2. Click the Voice Campaigns or Digital Campaigns tab.
3. Locate the campaign you want to edit in the Name column, and click its hyperlink.
   
   Tip: The Dialing Progress column graphs penetration rate progress for each incomplete campaign. Penetration rate is the count of contactable contacts processed compared with total number of contacts. A green check mark indicates that a campaign dialed all contacts without stopping.
4. Change settings in the campaign editor as needed. Then click Save.

Modify a running campaign

If the campaign is on, customers can update portions of its configuration. When a campaign is running, you can modify the following items:

• Rule sets
• DNC lists
• Contactable time sets
• Abandon rate
• Script
• Division
• Caller ID name and number
  
  Note: Changes to the Caller ID may not be visible in conversation and Analytics data, even if the changes are triggered by a rule. However, if the Caller ID is configured and available, the updated Caller ID is used when dialing. You can verify caller ID changes by checking the SIP Pocket Capture logs on the interaction screen if this is available for your deployment model.

To prevent the campaign from disruption, the system rejects invalid updates. Valid changes take effect immediately. For example, if you add a DNC list to a running campaign, it uses that do-not-call list immediately.