Genesys Cloud enables users to delete knowledge bases that are no longer required through the Knowledge management interface. Before deletion, administrators must verify that the knowledge base contains no dependencies, including Messenger, Support Center, Agent Assist, or bot flows, as the system prevents deletion of knowledge bases with active dependencies. The deletion process involves accessing Menu > Knowledge > Articles, selecting the target knowledge base, clicking Edit, confirming the absence of attached touchpoints under the dependencies section, and initiating deletion. Users must then confirm the removal action by typing the knowledge base name before final deletion. The system includes safeguards to prevent accidental removal of knowledge bases that support active integrations or workflows.