Workbins are asynchronous storage areas that belong to a division.  If workitems do not automatically route, agents can access the workbin and assign themselves a workitem. For more information, see Work with workitems.

1. Click Admin.
2. Under Work Automation, click Workbin. The workbin dashboard opens.
3. Click Menu > Orchestration > Work Automation > Workbins.
4. Click Create New Workbin.
5. Enter the following details:
   1. Name: A unique name.
   2. Description: A description that describes the nature of workitems in the workbin.
   3. Division: Select the division to which the workbin must belong. Once set, you cannot change the division of a workbin.
6. Click Save.