Genesys Cloud enables administrators to authorize users and groups from paired organizations to work within their organization by assigning appropriate roles. After approving a pairing request, administrators access the authorization interface through Menu > User Management > Authorized Organizations > Access To My Organization, then select the paired organization and assign roles to specific users or groups. The system supports a maximum of 25 users accessing another organization. Roles contain the specific permissions required for users to perform designated actions; the default Master Admin role provides all necessary administrative permissions. Access becomes effective immediately upon role assignment, and users cannot work in the organization until at least one role is assigned. Administrators bear responsibility for how authorized users utilize the system, including data usage and configuration changes. The authorization process allows administrators to request access for multiple users and groups initially, with the ability to request additional authorizations subsequently. Custom roles can be modified to ensure they contain required permissions for specific tasks, and Customer Care may require additional permissions and roles when providing assistance.