Genesys Cloud provides web chat capabilities through Web Messaging and Messenger features that enable organizations to create, deploy, and monitor web chat offers for engaging website visitors. The platform includes advanced chat routing functionality that optimizes agent assignment and offers technical features such as web chat throttling, lifecycle management, and performance monitoring. Genesys Predictive Engagement integrates with these web chat capabilities to deliver enhanced customer engagement on websites. The platform is discontinuing support for legacy ACD Web Chat versions (v1 and v2) and their corresponding Chat Widget versions, with Predictive Engagement also ending support for these deprecated versions. Existing customers are encouraged to migrate to Web Messaging and Messenger to maintain functionality and access current capabilities. Users can create web chat offers, monitor performance metrics through dashboards, and leverage advanced chat routing to optimize agent assignment and improve customer interactions.